LIHEAP Subsidy

Each year Participants must apply for LIHEAP Subsidy in November or December to be eligible for ASAP the following year.  

LIHEAP Application Process
The Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to help citizens pay utility bills. The Subsidy Phase begins in November for Jefferson County residents who meet the established federal poverty guidelines. Residents can apply for the Subsidy Phase regardless of the status of their utility bills.

What do you need to do apply?

     Schedule an appointment at one of the three CAP locations

     Your most recent heating bill or verification from your landlord that the heating expenses are included in your rent (i.e. lease agreement)

     Social Security Card(s) or official documentation with social security numbers or Permanent Resident Card Number(s) for everyone living in your household

     Proof of your household’s income for the preceding month or proof of $0 Income (Food Stamp Award letter, Zero Income Form, etc.). All individu-als 18 or over in the household with no income must have a Proof of No Income form completed prior to applying for benefits. (Available at the CAP office at 810 Barret or at

      Picture ID for head of household. (If available)

LIHEAP Appointment Process

To schedule an appointment you need to visit one of the locations listed below and bring the following documentation:  

1) Picture ID (if available)
2) Most recent LG&E bill (must be a brown bill), or an eviction notice if utilities are included in the rent

Note: All offices are closed on MLK Day and the East Office is closed for LIHEAP on Fridays.


Central Office — Urban Government Center, 810 Barret Avenue, Room 127, 40204;  502-574-1157

East Office — Newburg Community Center, 4810 Exeter Avenue, 40218;                       502-574-1270

South Office — Southwest Government Center, 7219 Dixie Highway, 40272;                502-574-1272

Pledges provided by this program are paid directly to the applicant’s heating vendor.

Individuals who are unable to apply for this program in person may send a representative on their behalf with a note including the applicant’s signature and phone number. Call 574-1157 for more details on how this process works. Residents who are Homebound; which means a medical professional can verify that they are confined to the home and who are unable to send a representative, may call 574-1274.

Metro Louisville’s LIHEAP page for Jefferson County

Community Action Kentucky’s LIHEAP page for in other counties

LG&E reminds customers that it is their responsibility to make arrangements to ensure continued service.

Please contact LG&E’s customer service office at 589-1444 if you cannot make a payment in full and need to set up payment arrangements.

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